Support
For when you’re stuck.
The most common situations, and the limits of today’s version.
Common questions
The computer shows as “offline”.
On the other side, us2us Remote must be open with “Paylaşımı başlat” (start sharing) pressed. A computer serves one session at a time; while another session runs, a new connection shows as offline after about 30 seconds.
The code isn’t accepted.
Type the code exactly as it appears on the other screen. After 3 wrong tries a new code is made; ask for the new one. After 10 wrong tries in an hour sharing stops accepting connections; the other side has to stop and start sharing again.
On macOS the screen is black or the mouse doesn’t work.
On the shared Mac, open System Settings → Privacy & Security and turn on Screen Recording (“Screen & System Audio Recording” on newer versions) and Accessibility for us2us Remote, then restart the app.
Windows says it “protected your PC”.
The Windows installer is not code-signed yet, so SmartScreen shows a warning. First compare the file’s SHA-256 with the one on the Download page. If they match, choose “More info” → “Run anyway”.
I’m on Linux with Wayland.
When sharing starts, your desktop’s own dialog asks which screen to share; you need to approve it. Picture and input quality depend on the desktop. On X11 no extra step is needed.
How do I reach my own computer without approval?
On that computer, set a permanent password under Ayarlar → “Parolayla erişim” and leave sharing on. When connecting, choose “Parola” (password) instead of the code. If the app is closed, or the computer restarted and nobody signed in, you can’t connect.
Password access turned itself off.
It turns off after 10 wrong passwords in an hour. Use “Parolayla erişimi yeniden aç” (turn password access back on) in Ayarlar, or set a new password. Connecting with the code still works meanwhile.
Do I need an account?
No. The account is only for the “Bilgisayarlarım” (my computers) list. You can connect and share without one.
I can’t reach a UAC prompt or do something that needs administrator rights.
That needs a system service, which doesn’t exist yet. Requests for administrator rights are declined on every platform today.
Someone called and asked for my code.
Don’t give it. Someone posing as a bank, phone company or support team and asking for the code is the best-known scam. Only give your code to someone you know and contacted yourself.